FAQ

Orders are despatched within 1–2 business days, Monday to Friday (excluding VIC public holidays). Weekend orders are processed the following business day.

You'll receive a tracking link via email as soon as your order is despatched. Australian orders will update the same day they're dropped off. International orders may take 1–3 business days to appear in the Australia Post system.

How much does domestic shipping cost?
Flat rate of $15 AUD. Free shipping on orders over $100 AUD (calculated after discounts).

How long does delivery take?
Estimated 2–5 business days to major metro areas and 3-7 business days to regional areas.

How much does shipping to New Zealand cost?
Flat rate of $25 NZD. Free shipping on orders over $200 NZD (calculated after discounts).

How long does delivery take?
4–7 business days to major metro areas.

Will I be charged duties or taxes?
Import duties, taxes, or carrier handling fees may apply depending on New Zealand regulations. These are the customer's responsibility and collected upon delivery if applicable.

How much does shipping to Asia Pacific cost?
Flat rate of $25 AUD. Free shipping on orders over $200 AUD (calculated after discounts).

How long does delivery take?
6–12 business days to major metro areas. Allow extra time for customs clearance and remote locations.

Will I be charged duties or taxes?
Import duties, taxes, VAT/GST, or carrier handling fees may apply depending on your country's regulations. These are the customer's responsibility and collected upon delivery if applicable.

How much does shipping to the USA cost?
Flat rate of $18 USD. Free shipping on orders over $150 USD (calculated after discounts).

How long does delivery take?
5–10 business days to major metro areas.

Will I be charged duties or taxes?
No. We cover 100% of import duties, customs fees, and tariffs. The price at checkout is exactly what you pay — no surprises.

How much does shipping to Canada cost?
Flat rate of $25 CAD. Free shipping on orders over $200 CAD (calculated after discounts).

How long does delivery take?
5–10 business days to major metro areas.

Will I be charged duties or taxes?
Import duties, taxes, or carrier handling fees may apply depending on Canadian regulations. These are the customer's responsibility and collected upon delivery if applicable.

How much does shipping to the UK cost?
Flat rate of €18. Free shipping on orders over €150 (calculated after discounts).

How long does delivery take?
4–8 business days to major metro areas.

Will I be charged duties or taxes?
Import duties, taxes, VAT, or carrier handling fees may apply depending on UK regulations. These are the customer's responsibility and collected upon delivery if applicable.

How much does shipping to Europe cost?
Flat rate of €22. Free shipping on orders over €180 (calculated after discounts).

How long does delivery take?
6–12 business days to major metro areas.

Will I be charged duties or taxes?
Import duties, taxes, VAT/GST, or carrier handling fees may apply depending on your country's regulations. These are the customer's responsibility and collected upon delivery if applicable.

How much does shipping cost?
Flat rate of $35 AUD. Free shipping on orders over $300 AUD (calculated after discounts).

How long does delivery take?
12–20+ business days to major metro areas. Allow additional time for customs clearance, remote locations, and public holidays.

Will I be charged duties or taxes?
Import duties, taxes, VAT/GST, or carrier handling fees may apply depending on your country's regulations. These are the customer's responsibility and collected upon delivery if applicable.

Yes. Express shipping is available at checkout with rates and delivery times calculated by destination.

View our complete Shipping & Delivery policy here.

We accept returns within 30 days of receiving your order. Change of mind returns are issued as store credit (no expiry) and faulty items are eligible for a full refund.

Email hello@supakiba.com with RETURN REQUEST + your order number in the subject line or use our contact form. Include a description and photos where relevant. Wait for approval before sending anything back — returns without approval won't be accepted.

You'll hear back from us within 1–2 business days.

Start a return with us by sending us an email or filling out our contact us form. Send the item/s back within 30 days in an unworn, unwashed, original condition with tags, packaging and a copy of your invoice. We'll issue a store credit (no expiry) once received and verified by our team. Return shipping is your responsibility and original shipping fees are non-refundable.

Let us know as soon as you notice the issue. Email hello@supakiba.com with photos and your order number and we'll take care of it. Send the item back to us (we'll cover your return shipping) and our team will review it. Once approved, you can opt for either a replacement or a full refund to your original payment method. Note that normal wear and tear such as fading, minor stretching or scuffs from regular use isn't considered a fault.

FINAL SALE items, worn or washed items, items missing tags or packaging, and unauthorised returns will not be accepted.

We're not responsible for return parcels lost on the way back to us. We recommend using a tracked service and keeping your proof of postage until we confirm receipt.

Contact your courier as soon as you notice the issue via their relevant contact forms. For Australian domestic orders, you can lodge an enquiry via the Aus Post tracking link that you receive via email. If you encounter any issues, please contact us at hello@supakiba.com and we'll try our best to help. Please note, we are not responsible for any lost or stolen parcels once they have been handed to the courier.

View our complete Returns & Exchanges policy here.

Please contact us as soon as possible at hello@supakiba.com if you need to make a change or cancel. We'll do our best to accommodate your request, but we cannot guarantee changes or cancellations once your order has been processed or dispatched.

Please double-check your address before placing your order. If you've made a mistake, contact us immediately at hello@supakiba.com and we'll do our best to update it before your order is processed. We can't be held responsible for any delays or failed deliveries caused by incorrect or incomplete details.

We accept all major payment methods at checkout including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.

Yes! Shop now and pay later in 4 interest-free instalments with Afterpay. Here's how:

1. Add your items to cart and head to checkout 

2. Select Afterpay as your payment method 

3. Log in or create an Afterpay account

4. Your order is confirmed instantly — pay the rest fortnightly

Afterpay is available for orders within Australia. Limits and eligibility are set by Afterpay.

Yes. To shop in your local currency, select your region or country from the menu on our homepage before checking out.

No, we are currently online only.

You can shop our full collection anytime at www.supakiba.com

You can find our Size Guide on any product page or here. If you're between sizes, we suggest sizing up for a more oversized fit or sizing down for a more fitted fit. Still unsure? Email us at hello@supakiba.com and we'll help you out.

SUPA KIBA is based in Melbourne, Australia.

All orders are packed and shipped directly from our Melbourne warehouse.

Our drops are intentionally limited, meaning once an item sells out, it may not return. Some pieces are gone for good. That’s the nature of SUPA KIBA.
That said, select styles may be restocked in future drops.
The best way to stay updated is to:

• Subscribe to our email list for restock and new drop alerts
• Follow us on social media for real-time updates

If you see something you love, don’t wait — these pieces move fast.

Using a discount code is simple:

1. Add the items you want to your cart
2. Proceed to checkout
3. Enter your discount code in the "Discount code" field
4. Click Apply and the discount will be applied to your order total

Please note: Only one discount code can be used per order. Codes are case-sensitive, so avoid any extra spaces.

Can I use a discount code on sale items?
No. Discount codes cannot be applied to sale items.

Can I use more than one discount code?
No. Only one discount code can be applied per order.

Yes! SUPA KIBA gift cards are the perfect gift for anyone in your life.

They are delivered instantly via email and can be used on any order at checkout.

• Pick up a gift card here