Shipping policy
Packed and shipped from Melbourne. We focus on getting your order on its way as smoothly and quickly as possible.
Processing time
1–2 business days
Processing days
Mon – Fri
Excludes Australian (VIC) public holidays. Weekend orders begin processing the next business day.
Tracking
Via Australia Post
Your tracking link is emailed as soon as your order ships.
Rates & delivery times
| Region | Flat rate | Est. delivery | Free over |
|---|---|---|---|
| 🇦🇺 Australia Domestic | $15 AUD | 2–5 Business days | $100 AUD |
| 🇳🇿 New Zealand Zone 1 | $25 NZD | 4–7 Business days | $200 NZD |
| 🌏 Asia Pacific Zone 2 | $25 AUD | 6–12 Business days | $200 AUD |
| 🇺🇸 USA Zone 3 | $18 USD | 5–10 Business days | $150 USD |
| 🇨🇦 Canada Zone 3 | $25 CAD | 5–10 Business days | $200 CAD |
| 🇬🇧 United Kingdom Zone 4 | €18 | 4–8 Business days | €150 |
| 🇪🇺 Europe Zone 4 | €22 | 6–12 Business days | €180 |
| 🌍 Rest of world Zone 5 | $35 AUD | 12–20+ Business days | $300 AUD |
Express shipping available
Rates and delivery times vary by destination and are calculated at checkout.
Duties & taxes
Australia
What you see is what you pay.
USA — duties included
We cover 100% of import duties, customs fees, and tariffs. The price at checkout is exactly what you pay. No surprises.
All other international orders
Import duties, taxes, VAT/GST, or carrier handling charges may apply depending on your country's regulations. These are the customer's responsibility and are collected upon delivery if applicable.
Good to know
-
–
Delivery estimates
Delivery times are estimates for major metro areas and don't include customs delays, remote locations, or public holidays.
-
–
Free shipping threshold
Free shipping thresholds are calculated after discounts are applied.
-
–
Double-check your address
Please double-check your address at checkout — we can't be held responsible for delays caused by incorrect or incomplete details.
-
–
Tracking updates
Australian orders are tracked from the moment they're dropped off — you'll see updates the same day. For international orders, tracking may take 1–3 business days to appear in the Australia Post system after your shipping confirmation email.
-
–
Failed deliveries
If a delivery attempt fails, the courier will re-attempt or leave instructions. Re-delivery fees may apply for incorrect addresses or missed deliveries.
-
–
Lost or stolen parcels
Once handed to the courier, we're not responsible for lost or stolen parcels. If tracking shows "delivered" but you haven't received it, please contact your local courier first — we're happy to help guide you.
Questions about your order? Email hello@supakiba.com — we usually reply within 1–2 business days.